Customer Satisfaction

At Supply Solutions, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below

*Please note that if there are any concerns regarding shipping, costs, or inventory availability at the time of reciept of purchase, a friendly customer service representative will contact you prior to processing and shipping your order.

 Shipping

At SupplySolutionsusa.com, most in-stock orders ship out from our warehouses using standard UPS Ground within 4 business days. Although most online orders process and deliver within 1 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes. If you have special instructions regarding delivery, please be sure to include them in the notes section of the checkout page, our friendly customer service representatives will do their best to accommodate your individual needs.

*Please note that we currently deliver orders within the United States and Canada only.

Freight is F.O.B. shipping point. We ship from many warehouses accross the USA & Canada. We will do our best to ship from the closest warehouse that can ship your complete order in a single shipment, however at times we will have to ship from more than 1 warehouse to complete your order.
Return shipping charges are the responsibility of the customer.
Supply Solutions USA, Inc. reserves the right to charge freight and handling fees, including, without limitation, fees for small orders, rural and/or rush deliveries or special handling.

Our Guarantee 
All items purchased from SupplySolutionsUSA.com may be returned or exchanged to us within 30 days of receipt if you are not completely satisfied.
Depending upon product availability, we will exchange or replace it with another item of equal value.
If you just don't like it or it's not what you expected, simply return it and we will credit your original form of payment.
We do not want you to have to keep anything from the Supply Solutions Online Store with which you are not completely satisfied.

*Please note that any product that is damaged during shipment may be the responsibility of the party whom paid for shipping. Shipping issues may be handled through the company used to transport goods. We strongly recommend insuring items of high value to mitigate any damages that occur during delivery.

 Contact Us

If you have a question or comment relative to your Supply Solutions order, call 716 246 1818 and speak with one of our friendly Customer Service professionals or email us at [email protected].