Returns & Exchanges ( Refund Policy )

If you are not completely satisfied, you can return an item within 30 days of shipment.
Any cancellation or return must be approved by Supply Solutions USA, Inc. (in its discretion), be accompanied by proof of purchase, and may be subject to restocking and other charges.
Any returns due to shipping errors, damage or loss must be reported immediately upon reciept of goods.
For returns not related to damage or loss during shipping, product must be returned within 30 days of shipment and be in original package and resalable condition.

A refund will be processed within 6-8 day after the purchased item or items have been recieved.
This is to allow us time to unpackage and inspect the item or items to confirm elegability of resale and that the items were not used or damaged by the customer prior to the return.  
The return amount will be for the original purchase price only, in the original form of payment.
Delivery and handling charges are non-refundable.
Return shipping charges are the responsibility of the customer.

Please follow these easy steps to return your item

To process the Return on our site.
1. Go to My Account ( top right of home page )
2. Login using your email address and password.
3. Click on My Orders in the column on the left
4. Find the order with the item(s) you are returning
5. In the Action column – Click on Return
6. Fill in the details and Submit
7. We will respond to the return request with shipping instructions including the return address and a Return Authorization #
8. Package up the items you are returning.
9. Address the package as instructed in the return reply.

To check on the status of your return.
1. Go to My Account
2. Login using your email address and password.
3. Click on My Returns in the column on the left
4. Find the return you are looking for in the list of returned orders
5. Check on the Status and other info regarding the return

 Contact Us

If you have a question or comment relative to your Supply Solutions order, call 716 246 1818 and speak with one of our friendly Customer Service professionals or email us at [email protected].